Description

You provide first-line IT support for global associates, resolving technology issues and managing hardware provisioning for office and remote staff.

This role is hybrid.

Responsibilities

• Categorize, prioritize, and track IT incidents and service requests to SLA using Jira Service Management.
• Troubleshoot Wi-Fi connectivity, diagnose computer performance issues, and manage software installations.
• Create and manage user accounts in Adaxes and Active Directory/Entra ID, including password resets and MFA enrollment.
• Resolve Microsoft 365 mailbox issues, manage calendar permissions, and maintain distribution lists via the Admin Center.
• Manage the full associate lifecycle (onboarding/offboarding) and configure VPN access via Cisco AnyConnect or Zscaler.

Required Skills

• 5+ years of IT helpdesk or desktop support experience.
• Deep experience with Microsoft-heavy environments: Windows OS, Microsoft 365 (Outlook, Teams, SharePoint), and Entra ID.
• Proficiency with Intune, Windows Autopilot, and Jamf for endpoint management.
• Working knowledge of Active Directory and Microsoft 365 Admin Center.
• Experience with Jira Service Management or equivalent ITSM platforms.
• Strong communication skills with a customer-first approach.
• Must be eligible to work in the United States without sponsorship.

Preferred Skills

• CompTIA A+ or ITIL 4 Foundation certification.
• Experience supporting distributed or remote workforces.
• Familiarity with endpoint security tools like SentinelOne EDR, Rapid7, or Zscaler.

Key Skills

Education

Any Graduate