Description

You will provide level 1, 2, and 3 technical support to the end user community under minimal supervision.

Responsibilities

• Troubleshoot and resolve hardware, software, and user problems as they arise.
• Manage incidents and tickets from inception to resolution.
• Install, expand, and configure operating systems, software applications, utilities, and service packs.
• Perform software and hardware upgrades, routine maintenance, and monitoring.
• Test new operating systems, upgrades, and applications prior to production implementation.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency supporting Windows operating systems.
• Strong desktop support capabilities.
• Broad expertise in computer software applications, desktop systems, and networks.
• Analytical and problem-solving skills.
• Effective communication and customer service skills.
• Availability for shift work within a 24x7x3NA support team.

Preferred Skills

• Experience managing large PC environments.

Key Skills

Education

Any Gradute