Description

You will provide technical desktop support within a financial services trading and broking floor environment.

Responsibilities

• Identify, manage, and resolve technical issues in a timely manner.
• Respond to end-user requests and maintain constant communication throughout the resolution process.
• Manage multiple tasks and competing priorities under pressure.
• Work independently and as part of a team to support on-site operations.

Required Skills

• 5+ years of technical desktop support experience in a financial services or trading floor environment.
• Proficiency with SCCM, Active Directory, and Office 365.
• Experience supporting Microsoft Windows (10/11) and Apple macOS.
• Hands-on experience with Market Data Systems such as Bloomberg, LSEG, or ICE.
• Technical knowledge of TCP/IP, DNS, and internetworking technologies.
• Experience with MFA technology, specifically OKTA or similar tools.
• Proficiency with Audio and Video Conferencing tools including Cisco, Webex, and MS Teams.
• Experience using ServiceNow and familiarity with ITSM practices.
• Ability to manage BYOD and corporate mobile configurations using Intune.
• Experience with AWS workstations.

Preferred Skills

• Knowledge of PowerShell scripting.
• ITIL framework knowledge.
• Microsoft certifications such as MCP or MCSA.

Key Skills

Education

Any Graduate