Description

Provide deskside technical support and on-site problem resolution for end users in New Jersey.

Responsibilities

• Deliver break-fix support for laptops, desktops, tablets, and hardware peripherals.
• Manage IMAC activities, including large-scale office moves and re-stack projects.
• Resolve issues related to operating systems, MS Office suite, and business applications.
• Maintain imaging devices, handle managed print service tasks, and manage the Remedy ticket queue.
• Coordinate with vendors for hardware warranty repairs and provide hands-and-eyes support for AV and network services.

Required Skills

• 5+ years of technical experience in end-user support.
• Proficiency with MS Office suite and client-based applications.
• Hands-on experience with Help Desk Support and hardware troubleshooting.
• Working knowledge of TCP/IP protocols for device connectivity.
• Experience managing mobile devices including iOS, iPhone, and iPads.
• Ability to perform root cause analysis for escalated issues.
• Physical ability to lift heavy equipment and flexibility to travel to remote sites.

Preferred Skills

• Technical certifications in Microsoft, Client, or Dell technologies.

Key Skills

Education

Any Graduate