Description

Provide advanced desk-side and remote technical support for desktops, laptops, mobile devices, and office peripherals in Ropczyce, Poland.

This role is on-site.

Responsibilities

• Resolve escalated support requests from the Service Desk and other teams.
• Diagnose and troubleshoot hardware and software issues across Windows and Mac environments.
• Install, configure, and maintain systems, including imaging, patching, and upgrades.
• Support Microsoft 365, email, VPN, Active Directory, and user account management.
• Document resolutions in ITSM tools and assist with hardware inventory and network device configuration.

Required Skills

• 5+ years of hands-on experience in desktop/laptop support or desk-side services.
• Proficient in Windows 10/11, Macintosh OS, and Microsoft 365.
• Experience with Active Directory, Azure Entra, and ITSM platforms.
• Solid understanding of networking basics: TCP/IP, DHCP, DNS, and VPNs.
• Ability to use network troubleshooting tools like ping, traceroute, and Wireshark.
• Familiarity with software deployment tools such as Intune or JAMF.
• Strong troubleshooting skills for peripherals, printers, and scanners.

Preferred Skills

• CompTIA A+, Network+, or Microsoft Modern Desktop Administrator certifications.
• ITIL Foundation Certification.
• Experience with Linux, MacOS, or virtual desktop environments like Citrix.

Key Skills

Education

Any Graduate