Description

Provide high-level technical support and systems administration for onsite staff and infrastructure.

This role is on-site.

Responsibilities

• Manage ticket queues and resolve complex technical issues through deep system diagnosis and root cause analysis.
• Administer Windows Server environments, Active Directory services, Group Policy, DNS, and DHCP.
• Maintain email systems, including user management, account configuration, and permission troubleshooting.
• Oversee virtualization administration, including VM clusters, resource allocation, and architecture design.
• Collaborate with IT teams to design new solutions and mentor junior technicians.

Required Skills

• 10+ years of related technical experience.
• Proficiency in Windows Server 2016 and above.
• Advanced expertise in Active Directory Services, Group Policy, DNS, and DHCP.
• Strong administration skills in Linux environments.
• Experience managing Office 365 (Exchange, SharePoint, OneDrive, Teams) via GUI and PowerShell.
• Hands-on experience with virtualization, backup solutions, and patch/vulnerability management.
• Technical knowledge of core networking, including routers, switches, and firewalls.
• Ability to troubleshoot VPN (SSL and IPSec), RDP, and mobile operating systems.
• Proficiency in A/V equipment troubleshooting and support.
• Must be a US Person.

Preferred Skills

• Experience with monitoring system alerts and triaging network environments.

Key Skills

Education

Any Graduate