Description

You will resolve hardware, software, and application issues for end users through local and remote support.

This role is on-site.

Responsibilities

• Troubleshoot and document resolution steps for hardware and software challenges within a ticketing system.
• Perform break-fix tasks, fault diagnosis, and resolution for core operating systems and platforms.
• Provide fault analysis for the approved application suite.
• Facilitate customer resolution for inbound calls and engage management to ensure operational consistency across shifts.

Required Skills

• 5+ years of professional experience in technical support.
• Windows Desktop Administration.
• Hardware Installation and maintenance.
• Expertise in troubleshooting core operating systems and platforms.
• Experience using Ticketing Systems for issue tracking.
• Mac support capabilities.
• Any Graduate degree.

Key Skills

Education

ANY GRADUATE