Description

You will provide technical support to employees through email, voice, chat, and in-person channels.

This role is on-site.

Responsibilities

• Deliver technical solutions via the global IT Service Desk using multiple communication channels.
• Create and update Knowledge Base articles to improve service quality and promote self-service resources.
• Liaise with Applications, Infrastructure, Compliance, and Security teams to establish and update support workflows.
• Manage tickets, knowledge ownership, customer escalations, and major incidents following established team practices.
• Apply shift-left methodology to new solutions from escalation teams to expand the internal knowledge base.

Required Skills

• 3+ years of experience in IT support environments, including Service Desk and onsite support.
• Proficiency in MS Azure, Entra ID, Endpoint Manager, and Office 365.
• Familiarity with ITIL framework and terminology.
• Strong written and spoken English communication skills, plus proficiency in the local language.
• Ability to communicate technical information clearly to non-technical users.
• Any Graduate degree.
• Legal authorization to work in India on a full-time basis without employer sponsorship.

Preferred Skills

• ITIL Foundations certification.
• Demonstrated knowledge-centered approach to IT support.
• Experience preparing process documentation for Knowledge Management and training.

Key Skills

Education

Any Graduate