Description

You will provide technical support and hardware maintenance for end users at local sites and remote locations.

Responsibilities

• Deliver break-fix support for laptops, desktops, tablets, peripherals, and mobile devices including iOS/iPhone/iPads.
• Manage the Remedy ticket queue to ensure resolution within defined service level agreements.
• Execute IMAC tasks, including large-scale office moves, re-stack activities, and hardware provisioning.
• Handle access management including smart cards, passwords, and security configuration.
• Coordinate with hardware vendors for warranty repairs and manage print service invoicing and meter readings.
• Perform security compliance tasks such as access reviews, risk assessments, and facility inspections.
• Provide IT support for onsite events, meetings, and disaster recovery emergency response activities.

Required Skills

• 5+ years of technical experience in end-user support.
• Proficiency with MS Office suite and client-based applications.
• Experience managing ticket queues within a ticketing system.
• Strong troubleshooting skills for operating systems and hardware.
• Working knowledge of TCP/IP and common network protocols for device connectivity.
• Ability to provide VIP and home-based office support.
• Capacity to lift heavy equipment within a stockroom.
• Availability for on-call support on a rotational basis.
• Flexibility to travel to remote sites and collocations.

Preferred Skills

• Technical certifications from Microsoft, Dell, or similar client-based vendors.

Key Skills

Education

Any Graduate