Description

You will provide technical support and hardware/software troubleshooting for headquarters-based users.

Responsibilities

• Diagnose and resolve complex hardware and software issues within defined service level agreements.
• Act as a level 2 escalation point for walk-up and call center requests.
• Manage account lifecycles, including creation and modification, and perform moves, adds, and changes (MAC) for staff.
• Execute new hire hardware and software setups and provide initial application training.
• Maintain telephony systems, including voicemail configuration and phone setups.
• Develop written technical documentation and knowledge base items for troubleshooting and training.
• Provide onsite support for meetings and audit activities to ensure IT requirements are met.

Required Skills

• 1-2 years of IT Support or related experience.
• Strong technical knowledge of Microsoft Windows 10 and Office 365.
• Experience with PC and Mac hardware platforms.
• Proficiency in computer repair and laptop hardware support.
• General networking knowledge.
• Ability to troubleshoot various software and telephony issues.
• Strong technical documentation and written communication skills.
• Industry-related certification (A+, Microsoft, Apple, or HDI).
• Bachelor’s degree, technical trade program, or 2 years of equivalent work experience.

Key Skills

Education

Any Graduate