Description

You will provide onsite and remote technical support for end user hardware and software across multiple operating systems.

Responsibilities

• Perform onsite desktop imaging and deployment of Windows 10/11, macOS, and iOS devices.
• Troubleshoot, install, and replace hardware components and software products.
• Resolve remote software and device issues through configuration and troubleshooting.
• Maintain and support Mac and Windows desktops, laptops, printers, VoIP phones, WAPs, and LAN hardware.
• Manage content and provide application support for Microsoft M365 SharePoint, OneDrive, and Office.

Required Skills

• 4+ years of experience in onsite end user hardware and software technical support.
• Experience installing new computer hardware, software, and peripherals.
• Proficiency in deploying and managing Windows 10/11, macOS, iOS, and Android devices.
• Technical knowledge of Windows operating systems.
• Hands-on experience with software installation and configuration.
• Troubleshooting expertise for desktop and mobile environments.
• Ability to support Microsoft SharePoint and OneDrive.
• Degree or equivalent experience (Any Graduate).

Preferred Skills

• Experience installing and troubleshooting LAN and wireless network hardware and cabling.
• Experience supporting and managing VoIP phones.
• Experience administering Microsoft M365 Office products.

Key Skills

Education

Any Graduate