Description

You will provide technical support for Windows-based machines and Microsoft applications in a hybrid in-person and remote capacity.

Responsibilities

• Identify, research, and resolve technical hardware and software problems.
• Respond to support requests via telephone, email, and internal ticketing systems.
• Document and track technical issues to ensure timely resolution.
• Assist users with computer troubleshooting in person or via remote tools like Teams and Zoom.
• Manage Windows imaging and software installations.

Required Skills

• 2+ years of professional experience in technical end-user support (desktop and remote).
• 2+ years of experience supporting Windows 10 and Windows 11 environments.
• 2+ years of experience with basic Active Directory user management.
• 2+ years of experience troubleshooting Microsoft Office applications (Word, Excel, PowerPoint).
• 2+ years of experience using help desk ticketing systems.
• 2+ years of experience providing basic networking and connectivity support.
• 2+ years of experience with hardware/software installation and imaging.
• 2+ years of experience providing M365 support.
• 2+ years of experience assisting with Cisco-based phone system usage.
• Ability to pass a fingerprint background check.

Preferred Skills

• Experience with Microsoft Azure/Entra AD.
• Experience working in virtualized environments.

Key Skills

Education

Any Graduate