Description

You will provide in-person and remote technical assistance to end users.

Responsibilities

• Provide face-to-face desktop technical support and handle phone/email requests.
• Identify, research, and resolve technical problems reported via phone, email, or ticketing system.
• Support and troubleshoot Windows-based machines (Windows 10 & 11) and Microsoft Office applications.
• Manage basic Active Directory user accounts and assist with state phone system usage.
• Document, track, and monitor technical issues within the in-house ticketing system.

Required Skills

• Proven experience providing in-person, face-to-face deskside support to end users.
• Minimum of 5+ years of relevant technical support experience.
• Experience installing and supporting Windows environments.
• Proficiency in using standard ticketing systems.
• Familiarity with Active Directory management.
• Strong troubleshooting skills for hardware, software, and networking issues.
• Excellent customer service and ability to de-escalate tense situations.
• Ability to handle confidential information and pass a fingerprint background check.

Preferred Skills

• Knowledge of Microsoft Azure, Entra AD, or M365.
• Experience working in virtualized environments.

Key Skills

Education

Any Graduate