Description

You provide in-person and remote technical assistance to end users, resolving hardware, software, and networking issues.

This role is on-site.

Responsibilities

• Provide face-to-face desktop support and handle requests via phone and email.
• Identify, research, and resolve technical problems reported through the ticketing system.
• Troubleshoot and support Windows 10/11 machines and Microsoft Office applications.
• Manage basic Active Directory user accounts and assist with state phone system usage.
• Document, track, and monitor technical issues within the in-house ticketing system.

Required Skills

• Minimum of 5 years of relevant technical support experience.
• Proven experience providing in-person, face-to-face deskside support.
• Experience installing and supporting Windows environments.
• Proficiency in using standard ticketing systems.
• Familiarity with Active Directory management.
• Strong troubleshooting skills for hardware, software, and networking issues.
• Excellent customer service and ability to de-escalate tense situations.
• Ability to handle confidential information and pass a fingerprint background check.

Preferred Skills

• Knowledge of Microsoft Azure, Entra AD, or M365.
• Experience working in virtualized environments.

Key Skills

Education

Any Graduate