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Engagement Manager

InfiCare Technologies

 

Monterrey, Nuevo Leon, Mexico

Posted On: 3 days ago
Experience: 15+ years
Availability: Onsite
Openings: 1
Category: Engagement Manager
Tenure: Full-time Only
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Description

Key Responsibilities


 

  • Own end-to-end relationships across strategic Casino/Gaming accounts
  • Serve as the primary point of contact for CIO, CTO, CPO, Digital, and Business stakeholders
  • Drive account growth, farming, cross-selling, and new opportunity development
  • Manage engagements at the P&L level including revenue, margins, commercial terms, and delivery governance
  • Identify opportunities across iGaming, land-based casino, sportsbook, gaming platforms, CMS/PMS, loyalty, player wallet, omnichannel, and digital transformation
  • Translate client business challenges into technology solutions and consulting opportunities
  • Manage RFPs/RFIs, SOWs, renewals, negotiations, and commercial discussions
  • Build strong relationships with casino operators, gaming technology vendors, and ecosystem partners across Mexico/LATAM

Required Skills


 

  • 12–15+ years of experience in IT Services / Consulting / Digital Engineering
  • Mandatory experience working with Casino/Gaming clients
  • Strong background in Account Management / Engagement Management / Client Partner roles
  • Proven experience managing large strategic accounts with revenue/P&L accountability
  • Fluent Spanish and English (verbal and written)
  • Strong executive presence; ability to engage C-level stakeholders
  • Willingness to travel within Mexico/LATAM and occasionally to the U.S.

Preferred Skills


 

  • Experience across iGaming, sportsbook, or digital transformation in gaming verticals
  • Familiarity with gaming platforms, loyalty systems, and omnichannel solutions

Education

Bachelor's degree

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