Description

You will manage end-to-end delivery of large-scale customer engagements, serving as the primary point of contact for clients in the telecom or technology sectors. You will align internal solutions with customer needs, drive satisfaction and retention, and identify opportunities for process improvement and upselling.

This role is on-site.

Responsibilities

• Manage project delivery timelines and quality standards.
• Build and maintain strong client relationships.
• Collaborate with internal teams to align solutions.
• Identify opportunities for process improvement and upselling.

Required Skills

• 7+ years of experience in customer engagement or client management.
• Proven track record managing large-scale engagements in telecom or technology.
• Strong communication, negotiation, and stakeholder management skills.
• Ability to handle multiple projects simultaneously under pressure.
• Familiarity with project management methodologies and tools.
• Experience with CRM platforms.

Preferred Skills

• PMP or similar project management certification.
• Experience with customer success tools.
• Knowledge of telecom industry processes and solutions.

Key Skills

Education

Bachelor's degree