Description

You will manage key internal and external initiatives to drive customer value and organizational innovation.

Responsibilities

• Manage cross-functional projects and senior-level business executives to deliver high-quality customer experiences.
• Direct every phase of the project lifecycle, navigating both internal and external stakeholder requirements.
• Identify gaps between actual progress and the plan of record, proposing and driving technical or tactical resolutions.
• Develop and present value propositions and strategic initiatives to influence project direction.
• Mentor team members to ensure engagement deliverables and customer results are met.

Required Skills

• 8+ years of experience in Customer Engagement or Project Management roles.
• 6+ years of experience within the high-tech or SaaS industry.
• Proven experience implementing or supporting ServiceNow products in an Enterprise environment.
• Strong technical Project Management skills, including planning, scheduling, monitoring, and stakeholder reporting.
• Experience leading strategic customer programs from inception through successful roll-out.
• Proficiency in data analytics, understanding metrics and KPIs to drive decision-making.
• Advanced negotiation, persuasion, and active listening skills.

Preferred Skills

• BS/BA degree in Computer Science, Engineering, or a related discipline.

Key Skills

Education

Bachelor's degree