Description

Client Relationship Management:Serve as primary point of contact, build trust, and understand client goals.
Project Oversight:Orchestrate project plans, manage timelines, resources, and deliverables.
Financial & Contract Management:Oversee project finances and ensure terms are met.
Problem Resolution:Address client issues, complaints, and conflicts promptly.
Internal Coordination:Liaise with sales, marketing, and technical teams to deliver solutions.
Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests

Core Responsibilities (Employee-Focused)
Strategy Development:Create initiatives to boost morale, satisfaction, and productivity.
Culture Building:Foster a positive, inclusive environment with recognition and work-life balance.
Stakeholder Alignment:Work with HR and leadership to align engagement efforts with company goals.

Required Skills & Experience:
12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role.
Experience in Banking, Financial Services and Insurance services industry
Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security.
Experience handling onsite–offshore delivery models and managing distributed teams.
Excellent interpersonal and communication skills in English (spoken and written).
Collaborating with TCS various COE Groups

Key Skills

Education

Bachelor's degree