Description

You will supervise 24x7 NOC operations covering IT infrastructure and the application stack.

Responsibilities

• Monitor, diagnose, and resolve alerts related to applications, systems, databases, unified communications, Azure, storage, and networks.
• Investigate service outages and system issues, logging and tracking them within the incident reporting system.
• Maintain an inventory of monitored nodes, impact lists, and callout sheets.
• Collaborate with telecommunication service providers to resolve escalated circuit problems.
• Create and maintain technical documentation and SOPs for NOC operations.

Required Skills

• 3+ years of experience working in 24x7 NOC environments.
• Proficiency with Azure, Unix, and Windows environments.
• Experience using ServiceNow for ticketing and incident management.
• Knowledge of monitoring tools including Solarwinds, SCOM, Grafana, Oracle OEM, TICK stack, and Azure OMS.
• Understanding of networking concepts including MPLS, QoS, DNS, and troubleshooting tools like ping, traceroute, netstat, and nslookup.
• Familiarity with distributed computing, including load balancers, service clusters, and server pools.
• Bachelor's degree in Computer Science or a related discipline.

Preferred Skills

• Automation knowledge.

Key Skills

Education

Bachelor's degree in Computer Science