Description

Supervise 24x7 NOC operations for IT infrastructure and application stacks.

This role is on-site.

Responsibilities

• Monitor, diagnose, and resolve alerts for applications, systems, databases, and networks.
• Investigate service outages and system issues, tracking them in the incident reporting system.
• Maintain inventory of monitored nodes, impact lists, and callout sheets.
• Collaborate with telecommunication providers to resolve escalated circuit problems.
• Create and maintain technical documentation and SOPs for NOC operations.

Required Skills

• 3+ years of experience in 24x7 NOC environments.
• Proficiency with Azure, Unix, and Windows environments.
• Experience using ServiceNow for ticketing and incident management.
• Knowledge of monitoring tools: Solarwinds, SCOM, Grafana, Oracle OEM, TICK stack, Azure OMS.
• Understanding of networking concepts: MPLS, QoS, DNS, ping, traceroute, netstat, nslookup.
• Familiarity with distributed computing, including load balancers, service clusters, and server pools.
• Bachelor's degree in Computer Science or a related discipline.

Key Skills

Education

Bachelor's degree in Computer Science