Description

You will own the resolution and advisory for complex technical issues related to ICE Mortgage Technology.

Responsibilities

• Drive resolution of complex production issues, managing escalations and facilitating strategy sessions.
• Act as an advisor for ICE Mortgage Technology products, including APIs, guiding clients on adoption.
• Oversee client service requests while managing escalations to ensure technical performance.
• Gather metrics and collaborate with clients to baseline and demonstrate platform value.
• Advise clients on best practices and contribute product feedback as a client advocate.

Required Skills

• 8+ years direct experience supporting or providing technical advisory/account management services in software, IT, or mortgage.
• 5+ years hands-on direct experience in the mortgage industry.
• 5+ years experience administering loan origination software in an administrative role.
• Experience with cloud-based/SaaS solution offerings.
• Demonstrated experience working at the executive level in client environments.
• Proven ability to develop and cultivate lasting client relationships with senior-level executives.
• Expertise in data analytics.
• Familiarity with Encompass SDK, Python, Java, Microsoft .NET Framework, AWS, Microsoft Azure, TCP/IP, SQL, NoSQL, and REST API.
• Bachelor’s degree or equivalent experience in Computer Science or related field.

Key Skills

Education

Any Graduate