Description

You will resolve complex technical issues and provide advisory services for ICE Mortgage Technology products.

This role is hybrid.

Responsibilities

• Drive resolution of complex production issues and manage escalations.
• Advise clients on ICE Mortgage Technology products, including APIs, and guide adoption strategies.
• Oversee client service requests and facilitate technical performance strategy sessions.
• Gather metrics and collaborate with clients to baseline and demonstrate platform value.

Required Skills

• 8+ years direct experience supporting or providing technical advisory/account management services in software, IT, or mortgage.
• 5+ years hands-on direct experience in the mortgage industry.
• 5+ years experience administering loan origination software in an administrative role.
• Experience with cloud-based/SaaS solution offerings.
• Demonstrated experience working at the executive level in client environments.
• Proven ability to develop and cultivate lasting client relationships with senior-level executives.
• Expertise in data analytics.
• Familiarity with Encompass SDK, Python, Java, Microsoft .NET Framework, AWS, Microsoft Azure, TCP/IP, SQL, NoSQL, and REST API.

Preferred Skills

• Bachelor’s degree or equivalent experience in Computer Science or related field.

Key Skills

Education

Any Graduate