Description

Own the stability and performance of cloud-based, customer-facing SaaS environments, including Windows and Linux server domains with MS SQL Enterprise databases.

This role is remote.

Responsibilities

• Monitor production applications for performance and accuracy, diagnosing software and network issues.
• Troubleshoot business-critical issues in collaboration with Development, QA, and Support teams.
• Analyze data trends and report anomalies to anticipate platform needs.
• Develop and maintain documentation for job-related procedures and support tools.
• Manage resolution of time-sensitive issues to ensure high availability.

Required Skills

• 3+ years of enterprise application support or technical operations experience.
• Deep knowledge of Microsoft Server platforms and MS SQL Server 2005+ administration and programming.
• Experience with XML, HTTPS, and MS.NET client-server architectures.
• Strong troubleshooting and problem-solving skills for complex software and network issues.
• Proficiency with Linux CLI.
• Ability to document technical procedures clearly.
• Background in network and systems administration.

Preferred Skills

• Programming experience.

Key Skills

Education

Any Graduate