Description

Key Skills: ServiceNow, ITSM, ITIL, ITOM, CMDB, REST/SOAP, Automation, Service Mapping

Roles & Responsibilities:

• Design, develop, and implement ServiceNow solutions.
• Manage ITSM processes aligned with ITIL best practices.
• Configure and support ITOM Suite, CMDB, Discovery, and Service Mapping.
• Build integrations using REST/SOAP and ServiceNow web services.
• Customize workflows, dashboards, reports, and automation.
• Lead technical delivery and support multiple projects.
• Collaborate with stakeholders to ensure successful solution implementation.

Experience Required:

• 7-9 years of experience with ServiceNow and ITSM.
• Strong knowledge of ITIL processes and ServiceNow administration.
• Hands-on experience with ITOM Suite, CMDB, Discovery, and Orchestration.
• Experience in REST/SOAP integrations and workflow automation.
• Good understanding of Agile development and enterprise platform implementation.

Education: Any Graduation

Key Skills

Education

Any Graduate