Description

You provide onsite L2 IT support for enterprise desktops, laptops, and peripheral hardware.

This role is on-site.

Responsibilities

• Resolve L2 incidents and service requests for desktops, laptops, printers, and mobile devices within defined SLAs.
• Manage user access, identity-related support, RSA tokens, VPN, and Citrix connectivity.
• Monitor and resolve tickets using GSEP and Ivanti LanDesk, ensuring clear documentation of troubleshooting steps.
• Install, configure, and maintain Windows operating systems, Microsoft Office, and approved enterprise applications.
• Support onboarding and offboarding activities, including account setup, access changes, and device readiness.

Required Skills

• 7+ years of experience in enterprise desktop and end-user IT support.
• Hands-on knowledge of Windows OS and Microsoft Office.
• Experience with Citrix connectivity support.
• Familiarity with RSA tokens, VPN, and remote access tools.
• Proficiency with Ivanti LanDesk for ticketing and asset management.
• Ability to troubleshoot hardware issues and coordinate replacements for peripherals.
• Strong customer service mindset and communication skills for user assistance.

Key Skills

Education

Any Gradute