Description

Manage enterprise messaging infrastructure, including mail flow, transport, threat protection, compliance, and migrations. Provide Level 2 and Level 3 troubleshooting, root cause analysis, and resolution for service requests.

Responsibilities

• Manage recipients, mailboxes, administrative roles, and client connectivity across cloud and on-premise platforms.
• Build, configure, and troubleshoot messaging system enhancements, application deployments, and infrastructure upgrades.
• Maintain system security by staying current with threats and ensuring all systems are patched in a timely manner.
• Support messaging operating systems across wired and wireless servers, desktops, and mobile devices.
• Obtain CJIS certification Level 4 or higher within ten business days of employment.

Required Skills

• Experience managing Microsoft 365, Microsoft Exchange, Microsoft Outlook, and Microsoft Teams.
• Proficiency in Microsoft Active Directory, Windows Server, and Microsoft Windows.
• Scripting experience using PowerShell, Python, or PHP.
• Knowledge of Microsoft SCCM, Zoom, KnowBe4, and messaging archivers.
• Familiarity with PMI Project Management concepts, terms, and methodologies.
• Valid Florida driver's license with no restrictions.
• Ability to work onsite five days a week in Fort Lauderdale, FL.
• Availability to work on-call for messaging-related issues after normal business hours.

Preferred Skills

• Experience utilizing software that supports public safety agencies.

Key Skills

Education

Any graduate