Description

Key Responsibilities:

• Serve as Incident Commander for critical outages and high-priority incidents
• Lead bridge calls, escalations, stakeholder communications, and service recovery efforts
• Monitor and troubleshoot enterprise infrastructure, cloud platforms, and business-critical applications
• Partner with technical teams to resolve complex Windows, Linux, VMware, networking, and Azure issues
• Drive operational improvements through automation, reporting, trend analysis, and process optimization

Required Qualifications:

• 5+ years of IT Operations, NOC, or ITOC experience
• 5+ years leading Major Incident Management and executive communications
• Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, Datadog, SolarWinds, or ThousandEyes
• Strong technical knowledge of Windows, Linux, VMware, Cisco networking, and Azure
• ServiceNow or comparable ITSM platform experience
• Scripting experience with PowerShell, Python, or similar technologies
• Excellent communication and stakeholder management skills
• ITIL Foundation Certification preferred

Key Skills

Education

Any Graduate