Description

Lead incident response and operational stability for enterprise infrastructure, cloud platforms, and business-critical applications.

This role is hybrid.

Responsibilities

• Serve as Incident Commander for critical outages, leading bridge calls, escalations, and stakeholder communications.
• Monitor and troubleshoot enterprise infrastructure, including Windows, Linux, VMware, Cisco networking, and Azure environments.
• Drive operational improvements through automation, reporting, trend analysis, and process optimization.
• Partner with technical teams to resolve complex technical issues and ensure service recovery.

Required Skills

• 5+ years of IT Operations, NOC, or ITOC experience.
• 5+ years leading Major Incident Management and executive communications.
• Strong technical knowledge of Windows, Linux, VMware, Cisco networking, and Azure.
• Experience with monitoring tools such as Splunk, Dynatrace, AppDynamics, Datadog, SolarWinds, or ThousandEyes.
• Proficiency with ServiceNow or comparable ITSM platforms.
• Scripting experience with PowerShell, Python, or similar technologies.
• Excellent communication and stakeholder management skills.

Preferred Skills

• ITIL Foundation Certification.

Key Skills

Education

Any Graduate