Description

Manage and maintain the Enterprise RightFax Service environment to ensure 24x7 availability and performance.

Responsibilities

• Perform proactive asset and lifecycle management, including patching, upgrades, and rebuilds for software, systems, and equipment.
• Manage incidents, problems, and changes within the environment following established release and change management procedures.
• Monitor and manage system capacity, performance, and utilization to prevent constraints and ensure scalability.
• Provide Level 2 and Level 3 technical support for production, development, test, and quality assurance environments.
• Implement customer-approved messaging policies regarding message size, mailbox size, and content filtering.

Required Skills

• 5+ years of experience in enterprise service administration.
• Hands-on experience with RightFax software and related technologies.
• Proficiency in ServiceNow for managing incidents, changes, releases, and tasks.
• Experience with system lifecycle management and proactive hardware/software refreshes.
• Ability to perform right-sizing of systems to meet capacity demands.
• Expertise in monitoring system utilization, including storage, CPU, threads, and electronic fax channel utilization.
• Proven capability in capacity planning and performance reporting.
• Bachelor's degree or equivalent graduate-level education.

Key Skills

Education

Any Graduate