Description

You will provide Level 2 support for client applications, portals, and vendor-facing tools while managing server environments.

Responsibilities

• Own Level 2 support for client applications including FirstStrike Commercial and APEX software products.
• Manage day-to-day operations for Windows servers and virtual environments to ensure availability and proactive issue resolution.
• Execute server configurations, deployments, OS upgrades, and security software patching.
• Document all support issues exceeding Level 1 and redirect them to the appropriate parties for resolution.
• Develop service capacity, availability, demand management plans, and disaster recovery protocols.
• Manage the Enterprise Support ticket queue to meet defined Service Level Agreements (SLAs).

Required Skills

• 5-6 years of hands-on system administrator experience in an Enterprise IT environment.
• 4+ years of experience supporting Windows servers (2016, 2019 R2, 2022) in multi-segmented, routed, and firewalled networks using TCP/IP v4.
• 4+ years of experience implementing and supporting standalone or virtual Windows servers.
• Strong system administration skills in VMware, Windows, and Linux.
• Experience with VMware vSphere, ESXi Hypervisor, and Horizon View.
• Proficiency in Active Directory design, administration, and policy enforcement.
• Experience with Microsoft Exchange, SQL Server, and SharePoint.
• Proven ability to manage disaster recovery implementation.
• Strong analytical, problem-solving, and project management skills.

Preferred Skills

• Experience with Nutanix x86 server hardware.
• Scripting experience using Microsoft PowerShell or vSphere Power CLI.

Key Skills

Education

Any Graduate