Description

You resolve authentication, access, and integration challenges for enterprise customers using Identity and Access Management (IAM) technologies.

This role is remote.

Responsibilities

• Troubleshoot and resolve customer issues related to SSO, MFA, and provisioning.
• Analyze and fix technical blockers in cloud technologies and SaaS integrations.
• Collaborate with engineering teams to improve support processes and product usability.
• Document solutions and contribute to knowledge base articles for complex scenarios.
• Apply cybersecurity best practices to ensure secure access and data protection.

Required Skills

• 5+ years of experience in technical support or customer success.
• Strong understanding of Identity and Access Management (IAM) concepts.
• Hands-on experience with Single Sign-On (SSO) and Multi-Factor Authentication (MFA).
• Proficiency in troubleshooting cloud technologies and SaaS integrations.
• Knowledge of cybersecurity principles and secure access protocols.
• Ability to communicate technical details clearly to non-technical stakeholders.
• Experience working with engineering teams to escalate and resolve bugs.

Preferred Skills

• Experience with specific identity platforms (e.g., Okta, Azure AD, PingIdentity).
• Background in developing or maintaining technical documentation.

Referral Bonus: ₹50,000

Key Skills

Education

Any Graduate