Description

You resolve authentication, access, and integration challenges for enterprise customers.

This role is remote.

Responsibilities

• Resolve enterprise customer issues related to authentication, access, and SaaS integrations.
• Troubleshoot and support Identity and Access Management (IAM) solutions.
• Collaborate with engineering teams to improve support processes and user experiences.
• Develop expertise in cloud technologies and security concepts.

Required Skills

• 5+ years of experience in technical support or troubleshooting.
• Strong knowledge of Identity and Access Management (IAM) principles.
• Hands-on experience with Authentication, SSO, and MFA.
• Proficiency in Cloud Technologies and SaaS Integrations.
• Understanding of Cybersecurity concepts and provisioning.
• Ability to document solutions and collaborate effectively with engineering teams.
• Any Graduate degree.

Preferred Skills

• Experience with specific identity platforms.
• Customer support experience in cloud and cybersecurity environments.

Key Skills

Education

Any Graduate