Description

You will provide real-time technical support and fulfillment services for internal users in an enterprise service center environment.

Responsibilities

• Troubleshoot and install desktops, laptops, monitors, and personal printers.
• Administer Windows 10, Windows 11, and Mac OS X desktops and laptops.
• Provide remote assistance and phone support to resolve technology problems.
• Deploy and reclaim computer equipment while maintaining asset management databases.
• Document all technical work and service requests using Remedy and Clarity.

Required Skills

• Experience supporting technology in an enterprise-wide internal service center.
• System administration of Windows 10 and Windows 11.
• System administration of Mac and Macintosh OS X.
• Hands-on hardware troubleshooting for desktops, laptops, and peripherals.
• Proficiency in remote assistance and virtual assistance.
• Strong written and verbal communication skills.
• Experience with asset management and documentation tools.

Education and Experience

• Bachelor's degree in technology or equivalent experience.
• 1-3 years of recent experience in technical support.

Key Skills

Education

Any Graduate