Description

You provide first-line technical support for hardware, software, and network issues via phone, email, and chat.

This role is on-site.

Responsibilities

• Troubleshoot and resolve user technical issues using ticketing systems.
• Log, track, and follow up on all assigned incidents to ensure timely resolution.
• Deliver clear, professional customer service to maintain user satisfaction.
• Collaborate with team members in a structured, on-site environment.

Required Skills

• 1–2 years of customer service or technical support experience.
• Hands-on knowledge of Windows OS and Microsoft Office suite.
• Understanding of basic networking concepts and connectivity issues.
• Strong verbal and written communication skills for clear documentation and user interaction.
• Ability to manage multiple tickets in a fast-paced setting.

Preferred Skills

• Associate’s or Bachelor’s degree in IT, Computer Science, MIS, or related field.
• Equivalent professional experience in a service desk capacity.

Key Skills

Education

Any Graduate