Description

You will manage day-to-day Epic operations, focusing on incident resolution and technical triaging.

Responsibilities

• Execute daily Epic operations, providing incident resolution and interfacing with Epic and Rackspace technical support.
• Manage Member Eligibility, Claims, and Provider data loads into Epic.
• Analyze and resolve provider onboarding issues.
• Troubleshoot Epic interfaces and data exchange issues involving API and SFTP protocols.
• Maintain and load de-identified test membership data into HEPPI following enterprise standards.

Required Skills

• Minimum 5 years of Epic operations support experience.
• Proficiency with Epic Bridges and Epic Chronicles.
• Experience with Epic Workbench Reporting.
• Strong SQL skills.
• Hands-on experience with API and SFTP data exchange.
• Ability to communicate effectively with business partners and the provider community.
• Strong analytical skills.
• Any Graduate degree.

Preferred Skills

• Epic certification.
• Experience with Epic Payer Platform.
• Knowledge of Epic Tapestry.

Key Skills

Education

Any Gradute