Description

You will provide technical support and system administration for designated Epic application modules.

Responsibilities

• Provide primary support for designated applications, handling complex system configuration, testing, and administration.
• Investigate, assess, and resolve system issues, service requests, change requests, and new builds.
• Monitor system health, including error queues, alerts, and batch jobs, executing required SOPs.
• Support regular system patches, maintenance, upgrades, and production cutovers.
• Execute tasks required to maintain compliance with audit and security requirements.

Required Skills

• Minimum 5 years of experience working with Epic Systems.
• Required certification in Epic modules (including RWB, Epic Care link, Haiku, Healthy Planet, MyChart, Rover, Willow ambulatory, Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity, HIM ROI, HIM DT, Cadence, Prelude, GC, Optimist, Anesthesia, Beacon, Willow Imp, Cupid, Phoenix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, or RWB).
• Proven experience in troubleshooting and resolving complex application issues.
• Ability to overlap with client business or office hours.
• Completion of 15 years of full-time education.

Key Skills

Education

Any Graduate