Description

What's the Job?

• Execute day-to-day activities of Workday managed services engagements for a variety of post-production clients, including enhancement and optimization initiatives, break/fix support, release management, new feature deployments, process improvement, and road mapping activities.
• Ensure client satisfaction by delivering timely solutions and collaborating with clients to strategize and advance post-production goals.
• Support cross-functional teams to resolve issues and deliver effective solutions.
• Lead analysis, design, configuration, and delivery of Workday solutions, maintaining detailed documentation of processes and configurations.
• Assess new features, conduct regression testing, and oversee system update implementations as part of release management.

What's Needed?

• Minimum of two years experience in post-production, managed services support, or consulting with direct client interaction in Workday Accounting Center.
• Required Workday certification/skills in Accounting Center.
• Understanding of the software development life cycle (SDLC) and agile methodologies.
• Knowledge of ITIL framework, ITSM, and service desk management in a managed services environment.
• Strong verbal and written communication skills, with the ability to articulate ideas effectively and facilitate collaboration among diverse teams

Key Skills

Education

Any Graduate