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Escalation Engineer - AI Security

CareerNet Technologies Pvt Ltd

 

Bangalore, Karnataka, India

Posted On: 10 days ago
Experience: 5+ years
Availability: Hybrid
Openings: 1
Category: Escalation Engineer
Tenure: No Preference/Any
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Description

Resolve critical technical escalations for AI and cloud security services, ensuring rapid root-cause analysis and resolution.

This role is on-site.

Responsibilities

  • Own and resolve high-severity technical escalations through deep analysis, managing on-call rotations for critical issues.
  • Troubleshoot complex failures across Zscaler cloud security services, policy engines, APIs, and AI-assisted capabilities.
  • Investigate secure AI model usage, agent governance, data protection, and inference security scenarios.
  • Perform detailed log, telemetry, and packet-level analysis to reproduce defects, write engineering-ready bug reports, and validate fixes.
  • Drive cross-functional collaboration with Engineering and Cloud Ops while creating advanced troubleshooting documentation.

Required Skills

  • 5+ years in deep technical support, cloud support engineering, or escalation engineering.
  • Strong understanding of AI model security, data governance, and AI agent behavior.
  • Proficiency with AWS, GCP, and Azure cloud platforms.
  • Hands-on experience with APIs, Linux CLI, and debugging tools.
  • Ability to analyze logs, telemetry, and packet-level data to identify root causes.
  • Experience with troubleshooting and resolving complex technical issues.

Preferred Skills

  • Knowledge of Zscaler products (ZIA, ZPA, ZDX) and TLS/SSL inspection.
  • Experience with authentication flows, LLM-based systems, and data leakage prevention in AI.
  • Familiarity with scripting for automation, enterprise networking, JSON, and distributed systems.

Education

Any Graduate

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