Description

You resolve highly complex, executive-level technical cases and drive advanced troubleshooting for critical issues.

This role is on-site.

Responsibilities

• Manage engagements with Product Engineering to resolve support-raised escalations.
• Reproduce customer issues to verify problems and provide actionable feedback to Engineering and Operations.
• Drive improvements in processes, tools, service delivery, and diagnostics.
• Mentor junior engineers through technical coaching, knowledge sharing, and training programs.
• Collaborate with Product Engineering, Sales, and other regional TAC teams to unblock critical issues.

Required Skills

• 4+ years of experience in a Technical Assistance Center (TAC) environment.
• Expertise in configuring and troubleshooting firewalls, routers, and switches.
• Deep understanding of the TCP/IP stack and ARP.
• Proficiency with network protocols: HTTPS, OSPF, BGP, VPN, DNS, and DHCP.
• Hands-on experience with Linux operating systems.
• Proficiency using troubleshooting tools such as Wireshark, traceroute, tcpdump, and ping.
• Ability to manage multiple priorities and tasks in high-pressure environments.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate