Description

You will resolve complex technical escalations for enterprise-scale products, ensuring high-level support for user data and software development issues.

This role is remote.

Responsibilities

• Troubleshoot and resolve technical escalations involving user data and software development.
• Analyze problems using data collection tools and methodologies to develop solutions.
• Support data integration and governance services within cloud environments.
• Apply service engineering and DevOps practices to maintain internet-scale products.

Required Skills

• 3+ years of experience in technical escalation support, product support, developer support, DevOps, or IT operations.
• 2+ years of experience with Microsoft Azure Platform or Cloud Computing.
• Hands-on experience with Microsoft Azure architecture including Fabric, Compute, Storage, RDOS, and Management Portal.
• Experience with Microsoft Azure Data Factory or other Cloud Data Integration services.
• Proficiency in C#, JAVA, .NET, PowerShell, CLI, and REST concepts.
• Experience with relational and non-relational databases, including Microsoft SQL Server and SSIS.
• Knowledge of security and network-related protocols.
• Ability to use data collection tools to perform deep-dive troubleshooting.

Preferred Skills

• Experience with service engineering at internet scale for enterprise-level products.

Key Skills

Education

ANY GRADUATE