Description

Lead ServiceNow administration and technical governance for the ESM platform.

This role is on-site.

Responsibilities

• Define ITSM best practices, testing methodologies, and migration approaches.
• Participate in Technical Governance boards to analyze new features and manage technical debt.
• Own release planning, governance, and production readiness reviews.
• Execute ServiceNow upgrades and establish best practices for each cycle.
• Manage custom code administration and platform integrations.

Required Skills

• 5+ years of hands-on ServiceNow administration experience.
• Experience leading at least two full ServiceNow upgrades.
• Proficiency with Flow Designer and Integration Hub.
• Hands-on experience with REST and SOAP integrations, including scripted API creation.
• Experience with Performance Analytics.
• Knowledge of authentication via OAuth 2.0, certificates, and MID Server management.
• Working knowledge of CMDB and CSDM.

Preferred Skills

• Bachelor's degree in Computer Science or related field.

Key Skills

Education

Bachelor's degree