Description

You manage customer interactions and application processing within the self-service lobby.

Responsibilities

• Greet customers and assist with online or paper application processes and lobby navigation.
• Answer inquiries regarding program requirements, case status, and benefit information.
• Log customer data into computer systems and escalate complex inquiries to ensure resolution.
• Educate users on ACCESS Account features, including account setup and password resets.
• Maintain lobby equipment functionality and process incoming/outgoing mail and document scanning.

Required Skills

• Bilingual proficiency in English and Spanish.
• Experience in public-facing customer service within a professional environment.
• Experience processing applications for healthcare or community service assistance.
• Ability to work in a multicultural workplace and handle multi-tasking in busy environments.
• Proficiency in recording and evaluating data for accuracy and completeness.
• Knowledge of office procedures, filing systems, and basic arithmetic.
• Strong communication skills, including active listening and clear speech.

Key Skills

Education

Any Graduate