Description

You support all hardware, software, and technology used by in-office and remote users.

Responsibilities

• Onboard and train new internal and external users in the corporate environment.
• Support and advance the global corporate computing environment.
• Manage tickets and incidents in ServiceNow, handling resolution, escalation, and documentation.
• Deploy hardware and software, including desktop and laptop imaging and VoIP provisioning.
• Provision Active Directory, Azure, Intune, and Exchange Online, managing authentication and user objects.

Required Skills

• 5+ years of experience in an IT support or similar role.
• Experience with Windows, Mac, Active Directory, Azure, Intune, and Exchange Online.
• Troubleshooting Windows OS, Mac OS, and Microsoft Office Suite.
• Experience with networking technology such as Cisco and Juniper.
• Familiarity with DHCP.
• Knowledge of PowerShell scripting.
• Ability to lift 50+ pounds and perform physical tasks (stand, stoop, kneel, bend, crouch).
• Any Graduate degree or equivalent experience.

Key Skills

Education

Any Graduate