Description

You support all hardware, software, and technology used by in-office and remote users.

Responsibilities

• Onboard and train new internal and external end users into the environment.
• Provide expert-level hardware, software, network, and server support for Windows and Mac devices.
• Manage access by provisioning and maintaining resources in Active Directory, Azure, and Intune.
• Handle ticket and incident management via ServiceNow, including resolution and documentation.
• Support broker and trading floor technology, including proprietary tools and wireless networking.

Required Skills

• 5+ years of experience in an EUC or similar technical support role.
• Experience with Microsoft Active Directory, Azure, Intune, and Exchange Online.
• Proficiency troubleshooting Windows OS and MacOS.
• Expertise supporting Microsoft Office Suite.
• Familiarity with networking technologies such as Cisco or Juniper.
• Strong multitasking and time prioritization abilities.
• Experience managing mobile devices using MDM for Apple and Android.
• Ability to manage hardware imaging and software deployment.

Key Skills

Education

Any Graduate