Description

You provide technical support for Windows and Mac endpoints within a global service desk environment.

This role is on-site.

Responsibilities

• Support hardware, software, network, and endpoint security tools including CrowdStrike and BeyondTrust.
• Manage the global Service Desk queue using ITSM processes for incident and request escalations.
• Provision and maintain users, groups, distribution lists, Active Directory, and Exchange.
• Execute desktop and laptop imaging, software deployment, and file and print management.
• Manage mobile devices across Apple and Android platforms and perform hardware inventory management.

Required Skills

• 5+ years of experience working on a Service Desk.
• 2 years of experience troubleshooting Office 365, Microsoft Intune, and JAMF.
• Proficiency with MS Windows and Mac OS operating systems.
• Strong understanding of ITIL Foundations and ServiceNow administration.
• Experience with modern workplace management tools including O365, Intune, and JAMF.
• Ability to recommend and implement automation and self-service solutions.
• Excellent technical documentation, analytical, and troubleshooting skills.
• Bachelor’s degree, technical certificate, or equivalent work experience.

Preferred Skills

• ITIL Certification.
• Knowledge of IT Security Awareness standards including HIPAA, FedRAMP, and SOC II.

Key Skills

Education

Any Graduate