Description

You will lead end-user support operations and manage technical project requirements.

This role is on-site.

Responsibilities

• Lead a team focused on end-user support delivery.
• Manage service requests and incident lifecycles within a service management framework.
• Build reports regarding incidents, service requests, and compliance.
• Perform technical and business analysis to document requirements for technical projects.
• Solve complex technical problems through detailed analysis.

Required Skills

• 8+ years of professional experience in IT support.
• 5-6 years of experience leading end-user support teams.
• ITIL certification (mandatory).
• Proficiency in Service Management.
• Experience in technical requirement documentation and refinement.
• Strong analytical and organizational skills.
• Strong written and oral communication skills.
• Ability to manage multiple tasks and projects simultaneously.

Preferred Skills

• BA/BS in Computer Science, Business Administration, Finance, or equivalent experience.

Key Skills

Education

Any Graduate