Description

You provide onsite technical support for end-user computing technologies, networks, and systems in Charleston, SC.

You will own the support lifecycle for enterprise desktops, ensuring stability and security for all client devices.

Responsibilities

• Troubleshoot hardware and software issues for desktops, laptops, mobile platforms, and peripherals.
• Deploy, install, and configure software via Intune on client devices.
• Manage the full IMAC lifecycle, including Joiner, Mover, and Leaver processes.
• Provide White Glove support for VIP users, managing devices, video systems, and communication tools.
• Maintain hardware inventory through daily asset management and monthly reporting.

Required Skills

• 4+ years of experience managing enterprise desktops at scale (1000+ clients).
• Proficiency with Microsoft Endpoint Manager, specifically Intune and SCCM.
• Experience creating and maintaining Intune policies and deployment scripts.
• Hands-on administration of Windows operating systems.
• Working knowledge of Azure AD and Active Directory, including GPO, DNS, and user profile management.
• Experience with BitLocker management and LAPS.
• Ability to manage MS Office, MS Teams, and COTS software.

Preferred Skills

• Knowledge of imaging laptops and basic networking/proxy technologies.
• Experience with browser technologies including Chrome and Internet Explorer.

Key Skills

Education

Bachelor's Degree