Description

You will provide end-user computing support and manage the hardware/software lifecycle for desktop devices.

This role is on-site.

Responsibilities

• Resolve hardware, software, and connectivity incidents from initial report through completion.
• Execute IMAC (Install, Move, Add, Change) and deskside support services for laptops and desktops.
• Manage device configurations, including patch updates, hardware replacements, and OS imaging.
• Monitor security profiles and anti-virus compliance across all desktop devices.
• Provide VIP deskside support and act as the primary on-site IT point of contact.

Required Skills

• 5+ years of experience in desktop support or EUC roles.
• Proficiency with Windows 7 OS.
• Hands-on experience with ServiceNow or similar service management tools.
• Expertise in EUC tools and remote support software.
• Strong command of MS Office and Outlook.
• Working knowledge of VPN and Lync.
• Understanding of ITIL processes, including Incident, Change, Problem, and Service Request management.
• Experience managing spare and buffer stock.
• Associate degree (A.A.) or equivalent in electronics required; Bachelor's degree preferred.

Preferred Skills

• Experience supporting Mac devices and tablets.
• Knowledge of Active Directory (AD) and smart hands/feet support.
• Experience with mobile device support.

Key Skills

Education

Any Graduate