Description

You will manage the full lifecycle of end-user computing support, from device provisioning to incident resolution.

Responsibilities

• Resolve desktop device incidents and perform IMAC services, including break-fix hardware and software replacements.
• Maintain desktop images, ensuring all devices meet security profiles and anti-virus compliance requirements.
• Provide onsite desk-side support and serve as the primary point of contact for IT-related issues, including VIP support.
• Execute patch updates and manage spare and buffer stock inventory.
• Analyze Service Desk data to identify user training needs or opportunities for automation.

Required Skills

• 5+ years of experience in desktop support or EUC roles.
• Proficiency with Windows 7 OS.
• Hands-on experience with EUC tools and remote support tools.
• Expertise in MS Office and Outlook.
• Experience using Service Now or similar service management tools.
• Working knowledge of ITIL processes including Incident, Change, Problem, and Service Request management.
• Any Graduate degree or equivalent technical qualification.

Preferred Skills

• Knowledge of Active Directory (AD), MAC devices, and tablets.
• Understanding of Lync, VPN, and mobile device support.

Key Skills

Education

Any Graduate