Description

You will provide technical support for desktop hardware, software, and connectivity throughout the device lifecycle.

Responsibilities

• Manage desktop device incidents, including IMAC, desk side support, and break-fix services for laptops and desktops.
• Maintain desktop configurations through patch updates, hardware replacements, and ensuring correct OS imaging.
• Monitor security profiles and anti-virus compliance across all desktop devices.
• Provide VIP desk side support and act as the primary on-site point of contact for IT issues.
• Analyze service desk calls and incident data to identify training needs or automation opportunities.

Required Skills

• 5+ years of experience in desktop support or EUC roles.
• Proficiency with Windows 7 OS.
• Experience using ServiceNow or similar service management tools.
• Expertise in EUC tools, remote support tools, MS Office, and Outlook.
• Knowledge of ITIL processes including Incident, Change, Problem, and Service Request management.
• Experience with spare and buffer stock management.
• Associate degree (A.A.) or equivalent from a three-year technical school; Bachelor's degree preferred.

Preferred Skills

• Knowledge of Active Directory and smart hands/feet support.
• Experience supporting Mac devices and tablets.
• Understanding of Lync, VPN, and mobile device support.

Key Skills

Education

Any Graduate